Code Of Conduct

Vertical Living has established a Code of Conduct which outlines acceptable standards of behaviour and attitudes expected from staff to promote and maintain the confidence and trust of all those dealing with Vertical Living.

  • Honesty, trust and integrity as the basic foundation of our character.
  • Strive to exceed all client expectations.
    • Maximizing financial opportunities
    • Utilize teamwork and every available resource to benefit our clients
    • Capitalize on each member’s strength
  • Display a positive and passionate attitude.
  • Treat everyone with respect and understanding.
    • Remember to say please and thank you
    • Respect other’s time by being on time
    • Assume the best first
  • Foster a culture of creativity, imagination, enjoyment, personal and professional growth.
    • Constantly strive to find a better solution to a situation
  • Welcome all communication and feedback and be an active listener.
    • Explain the whys, what’s and when’s with others involved in a project
    • Respond kindly and in a timely manner
    • Keep promises and commitments
    • Keep information confidential when asked to do so
  • Be prepared for and embrace change.
  • Maintain a high level of charitable, civic and community involvement – join, support and promote.
  • Accept and assume responsibility.
  • Hold ourselves and others accountable.