Vertical Living has established a Code of Conduct which outlines acceptable standards of behaviour and attitudes expected from staff to promote and maintain the confidence and trust of all those dealing with Vertical Living.
- Honesty, trust and integrity as the basic foundation of our character.
- Strive to exceed all client expectations.
- Maximizing financial opportunities
- Utilize teamwork and every available resource to benefit our clients
- Capitalize on each member’s strength
- Display a positive and passionate attitude.
- Treat everyone with respect and understanding.
- Remember to say please and thank you
- Respect other’s time by being on time
- Assume the best first
- Foster a culture of creativity, imagination, enjoyment, personal and professional growth.
- Constantly strive to find a better solution to a situation
- Welcome all communication and feedback and be an active listener.
- Explain the whys, what’s and when’s with others involved in a project
- Respond kindly and in a timely manner
- Keep promises and commitments
- Keep information confidential when asked to do so
- Be prepared for and embrace change.
- Maintain a high level of charitable, civic and community involvement – join, support and promote.
- Accept and assume responsibility.
- Hold ourselves and others accountable.