Your Bond will be lodged with the Residential Tenancies Bond Authority (RTBA). The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Tenancy Agreement commenced and there are no monies owing.


Condition Report

Upon signing your lease, you will be given a condition report. We ask that you check this thoroughly and add any additional comments you see fit. Please sign the front page and return the original copy to our office within 3 working days of receiving the report, retaining the carbon copy for your records. On vacating, a Vertical Living agent and the previous tenant will have completed an Outgoing Condition Report.


Periodic Inspections

During the course of your tenancy, the premises will be inspected periodically by your Property Manager at a frequency in accordance with the landlords management agreement. You will be notified of this period.

Our office will contact you in advance to make arrangements for a mutually convenient time. Both yourself and the landlord will be notified of any issues.


Property Keys

Vertical Living retains a duplicate key to all properties for emergency access, maintenance to be carried out and routine inspections. Under special circumstances and upon producing identification, the keys can be borrowed during office hours, but must be returned within twenty-four (24) hours. This service is not available out of office hours or on public holidays.

It would therefore be advisable that you also make private arrangements regarding the location of a spare key for your convenience. Please note that should a locksmith be required, this will be at your expense.


Contents Insurance

Please note that the landlords insurance does not cover tenant’s contents, and the Landlord cannot be held responsible for damage to or theft of a Tenants belonging.



It is the tenant’s responsibility to have the account placed in their name.


Repairs and Maintenance

All repairs are to be put in writing or online via our repair request service, or via email to your particular Property Manager. If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.


Emergency Repairs

All repairs are attended to as promptly as possible, however, it is often necessary to obtain the landlords approval and/or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable. Please be assured that we will always attempt to resolve repairs as quickly as possible to a standard that is acceptable to all parties.

Under the Residential Tenancies Act, we advise that the following can be considered urgent repairs:


If an emergency situation arises, and you are unable to contact our office, please refer to your lease for emergency contact details.


Termination of the Tenancy Agreement

Your Residential Tenancy Agreement is a legally binding contract, providing protection for both you and the Landlord. You can terminate the Residential Tenancy Agreement in the following ways:

If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give twenty-one(21) days written notice prior to the expiry of the fixed term of your Agreement.

Once the fixed term has expired you are at liberty to continue living at the property on a Periodic Tenancy (month to month) where you are still bound by the terms and conditions of the original lease agreement, or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one(21) days prior to the vacating date.

If however, unforeseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement please contact your Property Manager immediately and we will endeavour to assist you in finding suitable tenant/s. Should a break lease occur, please not that you will still be responsible for the rent until another suitable tenant is found as well as the payment of a letting fee, and all advertising costs. This is to ensure that the landlord is not disadvantaged in anyway.

Please note that at least three (3) additional business days notice must be given when mailing your written advice of intention to vacate.